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Caring for our customers

Updated Thursday 3rd July 2020

Dear Friends,⁠

It is with great happiness that we are able to open our Bamford stores in London and the Cotswolds as of Monday June 15th, further to the latest government advice regarding COVID-19.

The safety and well-being of our customers and staff remains our biggest priority, so the following measurements have been put in place to ensure the safest environment for all:

House-rules

We have conducted comprehensive Risk Assessments across all of our locations in London and the Cotswolds. You can view our Risk Assessment document here.

All of our staff have access to hand washing facilities and are encouraged to wash their hands thoroughly and often – this is key as the government continues to confirm that hand washing is the single best control measure to prevent contamination.

We have invested in hand sanitisers as additional safeguarding measures.

Our staff are required to follow an illness reporting procedure should they have any symptoms, in line with industry standards.

We would like to thank you for your continued support during this challenging time and hope to see you at Bamford again soon.

A NOTE TO OUR COTSWOLDS CUSTOMERS

To ensure it is as easy as possible for our guests and staff to adhere to social distancing measures, we have implemented a revised one-way access route to our Bamford Barn store in the Cotswolds.

If you are visiting Bamford Barn only, we recommend you can park in the newly allocated Bamford carpark (also signposted for Daylesford Cottages). You will be able to enter via the gate at the back of the carpark turning left to follow signs to the Courtyard to enter The Barn.

If you are visiting both Daylesford Farm Shop and Bamford Barn, you can park and enter through the main Daylesford entrance and follow the signs through the Garden Room and out into the Courtyard to enter The Barn. We look forward to safely welcoming you back.

The Bamford team

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Updated Tuesday 7th April 2020

Dear Friends,

As we each continue to navigate this strange and uncertain time, we wanted to thank you for your continued support and to offer you an update on how we are operating, and how we may be of help to you during the coming weeks. Our online store remains open, with operating staff working from home and warehouse staff adhering to government guidelines. With the crisis threatening the future and economic stability of suppliers and producers around the world, we are also in regular communication with those with whom we collaborate and are doing all we can to support and help sustain them.

While this situation has brought us all an unexpected, sometimes challenging, pause and break from our routine, we want to help you to use this time for reflection and for self-nourishment should you wish to, and are continuing to bring Bamford to you via our website and social media channels. A selection of our Wellness Spa yoga classes is now available online and we are looking to build on this to offer you a wider variety of options from our practitioners. You can also visit our Journal page for ideas and articles on how to nurture your well-being and take care of your mind and body at home; they cover a range of topics, from calming sleep rituals to step-by-step skincare routines for glowing skin.

We will continue to share inspiration with you at bamford.com and on Instagram @bamford. We would also love to hear from you, so please do get in touch to share your thoughts on what you would like to see from us or how we can continue to support our community - contact us here or via our social media channels.

Keep well and stay safe.

The Bamford team


Updated Saturday 21st March 2020

Dear Friends,⁠

Further to the latest Government advice regarding Covid-19, it with great sadness that we will be suspending our classes and treatments at the Bamford Wellness Spas until further notice. The well-being and health of our community, customers and staff is our absolute priority.

To continue to support our community we will be sharing ideas for taking care of your mind and body and continuing to practise movement at home from our spa practitioners; please follow us on Instagram @Bamford. Our online store will remain open as normal and will offer inspiration to help you nourish yourselves, as well as new collection launches over the coming weeks.

We would like to thank you for your continued support during this challenging time and hope to see you at Bamford again soon. ⁠


Updated Tuesday 17th March 2020

In these times of uncertainty, as the impact of COVID-19 continues to evolve, Bamford is committed to adhering to the protocols advised by Public Health England and our government. The well-being of our customers, our associates and our staff is our absolute priority, and we would like to assure you that health and safety has our complete attention.

All of our employees are fully aware of the current requirements and are undertaking extreme levels of health and safety procedure to ensure the highest possible hygiene standards are maintained, throughout every aspect of our stores and spas. We are thoroughly cleaning the retail and spa areas including bathrooms, treatment rooms and all communal areas. Our staff are thoroughly washing hands and adhering to guidelines. We welcome you to use the facilities in our venues to wash your hands.

At present all of our retail stores remain open including the online shop. We have closed the studio space and treatment rooms at our Brompton Cross Wellness Spa however the retail space remains open from 9am - 5.30pm. Our Cotswolds Wellness Spa remains open from 9am - 6pm - all booked treatments will continue as usual, however if you're feeling unwell or would prefer not to travel for your appointment you can reschedule your pre-booked dates or cancel free of charge.

It is of the utmost importance to us to be able to ensure that we are putting every procedure in place to support the health and well-being of our customers. Please let your nearest store or spa know if you have any questions.

We would like to take this opportunity to thank you for your continued support and loyalty.

We look forward to seeing you soon,

View our Covid-19 Reopening Safety Measures here The Bamford team

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