Delivery Information

UK delivery options

• Standard delivery £6.50 for a 2-3 working day service for orders under £150.

• UK delivery free for orders over £150.

• Click & Collect to Bamford Barn, Cotswolds, Brompton Cross Wellness Spa or South Audley St, London. Orders ready within 2 hours of purchase during opening times.

• Click & Call order over the phone for collection in store or delivery our telephone lines are open. Bamford Barn, Cotswolds 01608 731 713, South Audley St, London 01608 731 713.

UK delivery charges include delivery to Isle of Man, Channel Islands and Norther Ireland.

Overseas delivery options

Carriage for overseas deliveries will be fulfilled by courier. Delivery costs outside the UK are dependent on the destination country;

• Europe £20. Between 3-7 days delivery. DDP - Delivered, Duty Paid with no additional cost to our customers. EU orders please bear with us while we manage the transition period, there will be some temporary changes to some dispatch and delivery processes. We have temporarily suspended shipping to Spain. Please contact our customer service team if you have any further questions customerservice@bamford.co.uk

• United States, North America and Eastern Europe from £25. Between 4-6 days delivery.

• Rest of world from £35. Between 7-10 days delivery.

A quote can be obtained by providing your delivery details in the shopping checkout on the website prior to confirming your order.

There are some products that are unavailable for International Delivery. This can be due to reasons such as legal restrictions, warranties or logistical limitations that prevent us from sending products outside of the UK. If we cannot sell a product using International Delivery we will show you on the product page.

When we will provide the products: we will deliver products to you as soon as reasonably possible. Please contact us our customer service team if your delivery has not been received within the dates described.

We are not liable for events outside of our control: in the event that we are unable to meet the delivery within the expected dates because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not in when the product is delivered: if the delivery service is unable to successfully delivery your order a card will be left so that a re-delivery or collection from a local depot can be arranged. If you need to alter the address for delivery prior to dispatch, please e-mail customerservice@bamford.co.uk or phone us on +44 (0) 1608 731713. If delivery cannot be made and goods are returned to the sender your order will be refunded in full.

Customs, duty and import charges: you may be liable to pay import duty or tax on goods entering your country. Any additional charges must be paid by the customer. For international returns the customer should clearly mark the package as "returned British goods" to avoid any duties. We have no control over these charges and are unable to predict if they are to go up or down in value. Please note: it’s a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European union.

Returns

In the event you would like to return your order, items must be returned within 30 days of receipt for full price and sale items. Click here to download our printable returns form.

Free DPD return to shop service

We suggest that you consider our free DPD Returns Service with thousands of collection points across the UK, your parcel will be accepted and returned to us promptly via a secure, tracked service.

  1. Print and complete the returns form.
  2. Visit the DPD website here https://returns.dpd.co.uk/bamford/GB/home and follow the simple instructions to return your parcel.
  3. Print the DPD return label and stick it on the parcel, removing or covering old labels.
  4. Find your nearest DPD local shop by using the shop finder on the DPD return website and drop off your parcel. You’ll be given a receipt so you can track it.

If you are unable to use our DPD drop off service, please contact customer service customerservice@bamford.co.uk to arrange so that we can arrange a DHL collection for you. There will be a £5.00 charge for this service.

Bamford Barn Cotswolds Daylesford, Near Kingham Gloucestershire GL56 0YG United Kingdom

Return to store

Items can also be returned to our 62 South Audley street store or the Bamford Barn at Daylesford, Gloucestershire. All reimbursement of funds will be processed through our head office and not in store.

For returns outside the U.K.

The costs of returning the items are your responsibility. Bamford will not be responsible or liable if any item you return is lost, misdirected or delivered late. As a result customer has to bear the risks of the shipping chosen, please retain proof of delivery confirmation. For international returns the customer should clearly mark the return package as "returned british goods" to avoid any duties.

Returning services

For classes, workshops & treatment purchases please refer to our cancellation & refund policy.

Archive Sale

Postage for returns to be paid for by the customer.

For further information please contact customerservice@bamford.co.uk or phone us on +44 (0) 1608 731703

GIFT CARDS & GIFT WRAP

UK delivery on gift cards £2, 2-3 day working day service via Royal Mail. Our luxury gift wrap service is £10 a box including ribbon and charms. Please email customerservice@bamford.co.uk to specify which products you would like included in the box.

If you would like to include just a gift note with your order, please email our team when you place your order and we're happy to include it free of charge customerservice@bamford.co.uk

Gift cards are non refundable. Gift cards can be used in any Bamford or Daylesford store (including Daylesford cafés) and for treatments at the Bamford Wellness Spa in the Cotswolds or London.

SUSTAINABLE PACKAGING

We have always looked first to nature for our packaging needs, embracing both recycled and recyclable solutions where possible and always championing the reuse of our vessels and boxes that can be given a second life as useful objects in the home. Learn more about our commitment to sustainable packaging here.