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Complimentary Gift Wrap on all orders

Terms & Conditions

FREE CHRISTMAS GIFT BAG PROMOTION

  •  This offer applies to purchases made on www.Bamford.com from the 9th of December 2022 until the 18th of December 2022 (11:59 pm GMT).
  •  This offer entitles the customer to ONE free Christmas Gift Bag per order.
  • The size of the Gift Bag will be determined by the size of the products ordered.
  • This promotion does not apply to purchases of gift cards, Hampers, delivery charges, classes, events, or spa bookings.
  • All orders are subject to stock availability, and we reserve the right to withdraw, amend or extend the offer at any time. 

 GINNIE CHADWYCK-HEALY PROMOTION

  • This offer applies to purchases made on www.Bamford.com until 12 December 2022 (11:59pm GMT). 
  • This offer cannot be used in conjunction with other offers. 
  • This offer applies to full-price products only.
  • This offer is subject to certain product exclusions. 
  • The following products are excluded from the promotion: bundle sets, gift cards, classes, events, and spa bookings. 
  • The following brands are excluded from the promotion: Sophie Lis, Rosa De La Cruz, Amy Russell Taylor, ACBC, Penelope Chilvers, Cossie + Co, Davy J and Donna Ida.
  • All orders are subject to stock availability, and we reserve the right to withdraw, amend or extend the offer at any time. 

12 DAYS OF CHRISTMAS BROCHURE PROMOTION

  • Customers will be entitled to 15% off products in our 'Christmas gifting' category on www.Bamford.com until 31st December 2022 (11:59 pm GMT).
  • This offer cannot be used in conjunction with other offers. 
  • This offer is subject to certain product exclusions. 
  • This promotion does not apply to purchases of gift cards, delivery charges, classes, events, or spa bookings.
  • All orders are subject to stock availability, and we reserve the right to withdraw, amend or extend the offer at any time. 

WELCOME PROMOTION

  • Customers who sign up for our newsletter on www.Bamford.com will be entitled to 15% off their first online order.
  • This offer applies to purchases made on www.Bamford.com and can only be used once on the first order.
  • This offer cannot be used in conjunction with other offers.
  • This offer is subject to certain product exclusions.
  • The following products are excluded from the promotion: bundle sets, hampers, 2.5kg 12 days of Christmas candle, gift cards, classes, events, and spa bookings. 
  • The following brands are excluded from the promotion: Sophie Lis, Rosa De La Cruz, Amy Russell Taylor, ACBC, Penelope Chilvers, Stelar, Cossie + Co, Davy J, Stelar and Donna Ida.
  • All orders are subject to stock availability, and we reserve the right to withdraw, amend or extend the offer at any time.

12 DAYS OF CHRISTMAS INSTAGRAM PRIZE DRAW

  • The 12 Days of Christmas Giveaway will run from 1st December 2022 (07:00am GMT) until 12th December 2022 (11:59pm GMT). Entries received after the Closing Date will not be accepted.
  • Each giveaway will run for 24 hours, and a winner will then be selected and announced the following morning.
  • There will be 12 giveaways in total, with 1 winner per giveaway. The winner will be selected at random and will be contacted by the official Bamford Instagram.
  •  To enter the Promotion, Entrants must follow Bamford and the featured partner brand on Instagram to win. No purchase is necessary to enter.
  •  UK entrants only
  •  Prizes are non-refundable or available for exchange
  • All prizes are subject to availability, and we reserve the right to withdraw, amend or extend at any time.
  • This giveaway is not associated with Instagram
  • Please do not share your details if you are contacted by an account impersonating Bamford or any of the brands featured in our 12 Days of Christmas campaign

GENERAL TERMS AND CONDITIONS

  • What these terms cover: these are the terms and conditions which control and protect your use of this website owned and operated by Bamford Limited, registered office 19 Mossop Street, London, SW3 2LY. By accessing this website and / or placing an order for either the supply of products or services listed, through either the use of the online checkout or by phone, you agree to be bound by the terms and conditions set out below.
  • Why you should read them: these terms will apply to any contract between us for the sale of products and services to you from our website or via our mail-order number. If you have any queries about these terms, please contact us to discuss, please email customerservice@bamford.co.uk or phone us on +44 (0) 1608 731713. If you are calling from the US our toll free number is 1-800-409-7510.
  • Print or save: you should print a copy of these terms or save them to your computer for future reference.
  • About us: ‘we’, ‘us’, ‘our’ means Bamford Ltd, a company registered in england and wales under company number 04950734 and with our registered office at 19 Mossop Street, London SW3 2LY. Our VAT number is GB 823 8578 01

CONSUMER STATUS

  • These terms apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms. Please contact bamford for details at customerservice@bamford.co.uk
  • You must be 18 years or older to use the website and purchase items offered for sale on the website.
  • As a consumer, you have legal rights in relation to items that are faulty or not as described and in relation to delivery. Advice about your legal rights is available from your local citizens’ advice bureau or trading standards office. Nothing in these terms will affect these legal rights.

USE OF WEBSITE

  • Access: our site is made available free of charge. The contents of these pages are the copyright of Bamford Limited. Reproduction of part or all of the contents in any form is prohibited other than with the written permission of Bamford Limited. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
  • Indemnity: we will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your bamford account information by any other user.
  • Registration: the personal information which you are required to provide when you register as a customer is accurate, current and complete in all detail. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.
  • You will notify us immediately of any changes to the personal information by contacting customerservice@bamford.co.uk or calling us on +44 (0) 1608 731713. If you are calling from the US our toll free number is 1-800-409-7510.
  • Content: our checking processes are designed to ensure correct prices are published and that the description of the product and its photographic representation is accurate. The colours shown on your monitor may differ to the actual colours of the garments due to technical reasons beyond our control.

ORDERING

  • Order process: the website and mail-order service is set-up to guide you through the steps you need to take to place an order with us. You are only able to place an order if the item is in stock. Please take the time to read and check your order at each page of the order process.
  • Your offer to buy: when you confirm and pay for your order, you offer to buy the products at the prices indicated including any delivery charges that apply to your purchase.
  • Workshops, classes & treatments must be prepaid in full at time of booking. Please retain the email confirmation for proof of payment of your booking and bring the confirmation with you on the day of your booking
  • Acknowledgement of receipt of order: after placing an order, you will receive an e-mail from us acknowledging that we have received your order.
  • Acceptance of order: we confirm our acceptance of your order by sending you an email that confirms that the products have been dispatched (dispatch confirmation). The contract between us will only be formed when we send you the dispatch confirmation.
  • If we cannot accept your order: if we are unable to fulfil your order, for example because that product is not actually in stock or no longer available or because of an error in the price or description on our site, we will inform you of this by e-mail and we will not charge you for the product. If you have already paid for the items, we will refund you the full amount as soon as possible.

CANCELLATION OF YOUR ORDER

  • Products: you may cancel an order, or parts of an order, at any time after you have placed it up until the confirmation of dispatch. You can cancel your order by email customerservice@bamford.co.uk or phone us on +44 (0) 1608 731713. If you are calling from the US our toll free number is 1-800-409-7510.
  • Classes: classes cancelled up to 3 hours before the start of the class will be refunded in full. Classes cancelled less than 3 hours before the start of the class and no shows will be charged in full. Classes are non-refundable, except for medical reasons and with proof of medical certificate. No concessions. You can cancel your order by emailing Bamford Wellness Spa, Cotswolds bamfordspa.cotswolds@bamford.co.uk or Bamford Wellness Spa, London bamfordspa.bromptoncross@bamford.co.uk or phone us on +44 (0) 1608 731703
  • Virtual classes: Classes are non-refundable or transferrable, except for medical reasons and with proof of medical certificate. No concessions.
  • Workshops: workshops must be prepaid in full at the time of booking. Cancellations must be made more than 24 hours before the start of the workshop or a full charge of workshop price applies. Workshops are non-refundable except for medical reasons and with proof of medical certificate. No concessions. You can cancel your order by emailing Bamford Wellness Spa, Cotswolds bamfordspa.cotswolds@bamford.co.uk or Bamford Wellness Spa, London bamfordspa.bromptoncross@bamford.co.uk or phone us on +44 (0) 1608 731703
  • Treatments: treatments must be prepaid in full at the time of bookings. Cancellations must be made more than 24 hours before the start of the treatment or full charge of treatment price applies. Group bookings, workshops or events we require a 72 hour cancellation notice. Group bookings cannot be made online. Treatments are non-refundable except for medical reasons and with proof of medical certificate. No concessions. Individual online bookings are paid in full at time of booking. You can cancel your order by emailing Bamford Wellness Spa, Cotswolds bamfordspa.cotswolds@bamford.co.uk or Bamford Wellness Spa, London bamfordspa.bromptoncross@bamford.co.uk or phone us on +44 (0) 1608 731703. Please note for online bookings the refund will be credited to your Mind Body account, for the credit to return to your card please contact the Haybarn by emailing Bamford Wellness Spa, Cotswolds bamfordspa.cotswolds@bamford.co.uk or Bamford Wellness Spa, London bamfordspa.bromptoncross@bamford.co.uk or phone us on +44 (0) 1608 731703

Cancellations of orders after delivery:

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.

 

RETURNS

In the event you would like to return your purchase, full price items must be returned within 30 days of receipt, sale items within 15 days.

  • Clothing, Accessories and Homeware items should be returned in their original condition and packaging. Returns that are used, damaged or altered may not be accepted.
  • Body and Skincare items must be returned unused, unopened, and in the original packaging.
  • Faulty items are considered faulty when received damaged or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. When possible, we will offer to repair faulty items free of charge to our customers.
  • Please contact customer service to organise a return. Place the item to return in the original box with the original shipment document. Customer service will notify you when we have received your returned item. Returns should be sent to;
  • Bamford Barn Cotswolds Daylesford, Near Kingham Gloucestershire Gl56 0YG United Kingdom
  • For returns within the UK items can be returned our stores. Alternatively, we can arrange a DHL collection free of charge. All reimbursement of funds will be processed through our head office and not in store. Please contact customer services to arrange web order returns.
  • For returns outside the UK the costs of returning the items are your responsibility. Bamford will not be responsible or liable if any item you return is lost, misdirected or delivered late. As a result customer has to bear the risks of the shipping chosen, please retain proof of delivery confirmation.
  • Returning services: for classes, workshops & treatment purchases please refer to our cancellation & refund policy.

For further information please contact the Bamford Wellness Spa, Cotswolds bamfordspa.cotswolds@bamford.co.uk or Bamford Wellness Spa, London bamfordspa.bromptoncross@bamford.co.uk or phone us on +44 (0) 1608 731703

 

Receiving a refund:

  • Your refund will be credited to the original purchaser’s credit card except when a treatment, workshop or class is booked online then it will be credited to your Mind Body account. Crediting refunds to your bank account can take up to 14 working days of receipt of goods or cancellation notification.
  • Clothing and accessories purchased in store during a sale period will not be eligible for a full refund. It will be possible to exchange this item by returning this to the store directly for either a product of similar monetary value or the issue of store credit to be used at a later date. Please note the items should be returned in same condition as they were sold to accept the return.
  • All items purchased on the website during sale periods can be returned and refunded.

Exchanges:

  • Products: physical product items are exchangeable only into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge or receipt of your returned item.
  • Services: classes, workshops & treatments sales are non-exchangeable. Please refer to our cancellation policy to make an amendment to your order.

PRICE AND PAYMENT

The price you pay is as shown on our website at the time you order and includes U.K. VAT where applicable. As you are purchasing from a U.K. website all orders delivered to U.K. addresses include VAT at the prevailing U.K. rate of 20%. Orders will only be accepted if there is no major error in the prices or descriptions shown. A separate post and packaging (P&P) charge may apply to goods and this will be shown on the website. The P&P charge shown is for all customers prior to confirming your order.

 

Price errors:

It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. We reserve the right to change prices listed on the website without prior notice.

Where the product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the products to you.

If the product’s correct price is higher than the price stated on our site, we will contact you in writing by e-mail as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.

Customs, duty and import charges: you may be liable to pay import duty or tax on goods entering your country. Any additional charges must be paid by the customer. We have no control over these charges and are unable to predict if they are to go up or down in value. Please note: it’s a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.

 

WHEN YOU MUST PAY AND HOW YOU MUST PAY:

Payment can be made using Mastercard, Visa, and American Express, Apple Pay & Google Pay. Payment for the products and all applicable delivery charges is in advance.

Additional gift wrapping: all dispatched products will be wrapped into a white box free of charge. As part of the checkout process our customers have an additional optional gift wrapping premium service at cost of £10 inclusive of VAT. An additional gift message can also be specified in the shopping basket – please “add order note” for the gift message you desire.

 

DELIVERY

U.K. Delivery options:

  • Free click and collect to your nearest Bamford store. Orders ready within 2 hours of purchase.
  • Free UK delivery for orders over £250.
  • Standard delivery £6.50 for a 2 working day service for orders under £250.
  • Next working Day delivery £8.95 (order by 12-noon previous working day, excludes weekends)

UK delivery charges include delivery to Isle of Man, Channel Islands and Norther Ireland.

Overseas delivery options:

Carriage for overseas deliveries will be fulfilled by courier. Delivery costs outside the UK are dependent on the destination country;

  • Europe from £15. Between 3-7 days delivery.
  • United States, North America and Eastern Europe from £25. Between 4-6 days delivery.
  • Rest of world from £35. Between 7-10 days delivery.

A quote can be obtained by providing your delivery details in the shopping checkout on the website prior to confirming your order.

When we will provide the products: we will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We are not liable for events outside of our control: in the event that we are unable to meet the delivery within the expected dates because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not in when the product is delivered: if the delivery service is unable to successfully delivery your order a card will be left so that a re-delivery or collection from a local depot can be arranged. If you need to alter the address for delivery prior to dispatch, please e-mail info@bamford.co.uk or phone us on +44 (0) 1608 731713. If you are calling from the US our toll free number is 1-800-409-7510. If delivery cannot be made and goods are returned to the sender your order will be refunded in full.

 

CUSTOMS, DUTY AND IMPORT CHARGES:

You may be liable to pay import duty or tax on goods entering your country. Any additional charges must be paid by the customer. We have no control over these charges and are unable to predict if they are to go up or down in value. Please note: it’s a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages.

 

GIFT VOUCHERS, GIFT CARDS AND PROMOTIONAL DISCOUNTS:

  • You can exchange Bamford gift vouchers for goods and services in all Bamford retail stores and spas only.
  • You cannot exchange gift vouchers for cash.
  • If the goods or services you purchase total less than the value of the gift vouchers, any balance will remain in credit and you can redeem it against future orders.
  • You will be required to give the serial number of the gift voucher issued for any purchase activity. We will not accept payment by this method without this information. If this becomes accidently damaged please contact our customer services teams. Gift cards are valid for 12 months from purchase. If you would like to make a spa booking please visit or call the Bamford Wellness Spa Cotswolds on 01608731703 or the Bamford Wellness Spa London on 02072594980.
  • If you have to return goods or services you have purchased using gift vouchers, then in most instances we will credit your account against further purchases.
  • Promotional discounts: coupons, discounts and promotional discount codes offered by bamford are valid only for use as part of a purchase made at bamford.co.uk, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in bamford shops, or for telephone orders.
  • Please note gift cards can be redeemed via telephone and are not valid online or at the Berkeley Hotel.

ONLINE GIFT CARD PURCHASE

1.  WHAT ARE THESE TERMS

1.1   What these terms cover: These are the terms and conditions on which gift cards are sold to you either through use of the online checkout or by phone to the customer services team.  Procurement of physical gift cards in store are not covered by these terms.  These terms tell you who we are, how we will provide gift cards to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.2   Why you should read them: These Terms will apply to any contract between us for the sale of gift cards. Please read these Terms carefully before ordering any gift cards.  If you think that there is a mistake in these terms, please contact us to discuss.

1.3   Print or Save:  You should print a copy of these Terms or save them to your computer for future reference. 

1.4   Dealings as a consumer: These Terms apply if you are dealing with us as a consumer. If we supply gift cards under these terms then they are only supplied for domestic and private use. 

1.6   Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

2.  ABOUT US

2.1         Who we are.  ‘we’, ‘us’, ‘our’ means Daylesford Organic Ltd, a company registered in England and Wales under company number 03868901 and with our registered office at 19 Mossop Street, London SW3 2LY.  Our VAT number is GB823 8578 01[CG1] .

2.2   How to contact us: See our ‘Contact Us’ [CG2] page for details of how to contact us.  

3.  COMMUNICATIONS BETWEEN US

3.1   Writing includes emails: When we refer, in these Terms, to "in writing" or “written”, this will include e-mail.

3.2   How we contact you: If we have to contact you or give you notice in writing, we will do so by the contact details you provide to us in your order.

3.3   Electronic communication: For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your legal rights.

4.  BASIS OF SALE CONTRACT 

4.1   Order Process: Our website is set-up to guide you through the steps you need to place an order for gift cards with us.  Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each page of the order process.  

4.2   Your offer to buy: When you confirm and pay for your order, you offer to buy the gift cards at the prices indicated including any delivery charges that apply to your purchase.   

4.3   Acknowledgement of receipt of order: After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in the paragraph below.  

4.4   Acceptance of order: We will confirm our acceptance of your order by sending you an email that confirms that the gift cards have been dispatched or are available for collection where you have chosen Click and Collect (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

4.5   If we cannot accept your order: If we are unable to supply you with a gift card, we will inform you of this by e-mail and we will not process your order nor charge you.  If you have already paid, we will refund you the full amount as soon as possible.

5.  PAYMENT AND PRICES

5.1   Prices: We offer a variety of gift cards.  These can be monetary gift cards in various denominations or gift cards for Cookery School and other named experiences.  Our delivery charges for physical gift cards will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order.   

5.2   VAT changes: The price is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being.  

5.4   When you must pay and how you must pay: Payment can be made using the methods set out on our Payment page.  Payment for the Products and all applicable delivery charges is in advance.  We will not charge your debit card or credit card until we dispatch your order.  

6.  DELIVERY

6.1   Methods of Delivery and Delivery costs: Gift cards can either be purchased in physical form (and the methods of delivery and delivery costs are set out on our Delivery page) or as an e-gift card which will be issued by email on a free-of-charge basis.   

Delivery charges are for one delivery to a single address in the UK.  We are not able to ship physical gift cards to an overseas address. 

6.2    When we will provide the Gift Cards: We will deliver physical gift cards to you as soon as reasonably possible (our estimated times are as set out on our ‘Delivery’ page [CG3] with 0rders usually dispatched within 3 days from the date of the order being placed if the order is accepted), but in in any event within 30 days of the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order).  E-gift cards shall generally be issued by the next day (unless during the ordering process you set a specific delivery date).

6.3   Other terms for delivery of physical gift cards: Our standard online terms and conditions for the supply of products also apply for the online sale of physical gift cards so please review the Delivery section of our Online Sale Terms and Conditions here[CG4] .  

6.4   We are not liable for events outside of our control: In the event that we are unable to meet the delivery because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any gift cards you have paid for but not received.  

6.5     Risk: Risk in physical Gift Card shall pass to you upon delivery or receipt if the Gift Card is purchased in store. Risk in digital eGift Card shall pass to you upon receipt of the email.

7.  CANCELLATION AND RETURN

7.1   Our standard online terms and conditions for the supply of products also apply for the supply of gift cards online so please review the Cancellation and Return section of our Online Sale Terms and Conditions here[CG5] .  These shall apply so long as the Gift Card has not been used at all.  Used or part used Gift Cards are not able to be returned or cancelled.  

8. OUR LIABILITY

8.1   We are responsible to you for foreseeable loss and damage caused by us.  If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if we both know it might happen at the time we entered into the Contract.

8.2   We are not liable for business losses.  We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.3   We do not in any way exclude or limit our liability where it would be unlawful to do so which includes liability for:

(a)         death or personal injury caused by our negligence;

(b)         fraud or fraudulent misrepresentation;

(c)          for breach of your legal rights in relation to the products including the right to receive product which are as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and

(d)          defective products under the Consumer Protection Act 1987.

9.     OTHER IMPORTANT TERMS

9.1   We may transfer this agreement to someone else.  We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will contact you to let you know if we plan to do this.  If you are unhappy with the transfer you may contact us to end the contract within [days] of us telling you about it and we will refund you any payments you have made in advance for products not provided. 

9.2   You need our consent to transfer your rights to someone else.  You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 

9.3   Nobody else has any rights under this contract.  This contract is between you and us. No other person shall have any rights to enforce any of its terms.  Gift cards can, however, be used by a gift recipient of your choosing but the Gift Card Terms of Use shall apply.

9.4   If a court finds part of this contract illegal, the rest will continue in force.  Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

9.5   Which laws apply to this contract and where you may bring legal proceedings.  Please note that these Terms are governed by English law. This means a Contract for the purchase of gift cards and any dispute or claim arising out of or in connection with it will be governed by English law.  You can bring legal proceedings in the English courts.  However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland. We will not file a copy of the Contract between us.

9.6   Fulfilment by our service provider.  Please note any digital/e-gift Gift Cards purchased through our website are managed and fulfilled by Givex UK Corporation Limited – Palladium House, 1-4 Argyll Street, London W1F 7LD and registered in England with company number 05054666 (“Givex”). 

 


Gift Card Usage Terms and Conditions
1.  WHAT ARE THESE TERMS

1.1   What these terms cover: These are the terms and conditions of use of gift cards, both printed/physical gift cards and digital/e-gift cards.  

1.2   Why you should read them: These Terms will apply to use of gift cards. Please read these Terms carefully before ordering or using any gift cards.  If you think that there is a mistake in these terms, please contact us to discuss.

1.3   Print or Save:  You should print a copy of these Terms or save them to your computer for future reference. 

1.4   Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

2.  ABOUT US

2.1         Who we are.  ‘we’, ‘us’, ‘our’ means Daylesford Organic Ltd, a company registered in England and Wales under company number 03868901 and with our registered office at 19 Mossop Street, London SW3 2LY.  Our VAT number is GB823 8578 01[CG6] .

2.2   How to contact us: See our ‘Contact Us’ [CG7] page for details of how to contact us.  

3.  TERMS OF GIFT CARDS

3.1. Gift cards have a validity of 12 months from activation date.

 

3.2. Monetary gift cards can be used in full or part payment on Daylesford.com and at Daylesford and Bamford physical stores and spas and for both products, services and experiences as a full tender type.   Gift cards which are stated to be for a specific experience (for example Cookery School) may only be used for purchase of that experience.   Purchases online using a gift card may only be for deliveries within the UK.

 

3.3. The gift cards cannot be spent for purchases made over the phone, on Bamford.com, in The Wild Rabbit, Selfridges, at the Berkeley Hotel, or on Ocado.com.  You may also not purchase other Gift Cards using Gift Cards.  They are also only available for use in the UK.

3.4. When you use a Gift Card in store or online, the amount of your purchase will be deducted from the balance on the Gift Card. If your purchase totals less than the value of the Gift Card, any balance will be left as credit for you on your Gift Card to spend in future. However, additional value cannot be added to any Gift Card and change will not be given. You may obtain information about the remaining balance on the Gift Card online, in store or via Guest Services.

3.5. When using a Gift Card to shop online you will be required to give the barcode number of the gift card and the PIN.

3.6. A Gift Card cannot be redeemed or exchanged for cash.  We will not give change or refund any balance remaining.  Cash refunds will not be available for products purchased with a Gift Card.

3.7. Physical gift cards purchased in store may not be returned for a refund.  Gift cards purchased online are subject to the terms and conditions of sale advised at the time of purchase.

3.8. A Gift Card is like cash. Lost or stolen cards cannot be replaced, refunded, cancelled, blocked, restricted in any way or exchanged for a new Gift Card. If your Gift Card becomes accidentally damaged or if you have any issues with using your Gift Card, please contact Guest Services.

3.9. We shall not be responsible for any use of the funds on any Gift Card(s) without your knowledge or consent.

3.10.         We reserve the right to refuse to accept any Gift Card which we consider has been tampered with, copied or which otherwise is suspected to be affected by fraud.

3.11.         The terms of supply of products, services and experiences purchased using gift cards are all covered by our standard terms and conditions (which for online purchases are set out here [CG8] and for store purchases are detailed in store).  All refunds of goods or services purchased with a Gift Card will be made in accordance with the relevant cancellation or refund policy set out for the supply of such goods or services. This does not affect your statutory rights.   If you cancel any services or return or exchange any products purchased using a Gift Card in accordance with the cancellation or refund policies then the purchase price or difference in value will be refunded to a Gift Card.

3.12.         We will not be liable, in contract, tort (including, without limitation, negligence), pre- contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for any direct, special, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use any Gift Card(s).

3.13.         We reserve the right to amend these terms & conditions from time to time where we consider it reasonable and necessary to do so.

3.14.         Please note that these Terms are governed by English law. This means any dispute or claim arising out of or in connection with Gift Cards will be governed by English law.  You can bring legal proceedings in the English courts.  

 
 [CG1]If the cards are also be sold via Bamford and Wild Rabbit sites change details here
 [CG2]Do link to page
 [CG3]Do link to delivery page
 [CG4]Do link
 [CG5]Do link
 [CG6]If the cards are also be sold via Bamford and Wild Rabbit sites change details here
 [CG7]Do link to page
 [CG8] [CG8]Do links to various terms

 

GENERAL TERMS

Errors

Every effort is made to ensure that all the information provided on the bamford website is correct at the time of publishing but we make no warranties or representations as to its accuracy. The images of the products on our site are illustrative only. Your products may vary slightly from those images. Sometimes our images use props, in these cases the product description or list clearly defines what is being advertised for purchase. Where the product is a collection of many products, such as our gift ranges, a full list is supplied

 

INTELLUCTUAL PROPERTY AND RIGHT TO USE

Unless otherwise stated, we own the intellectual property rights to this website and material on the website. Subject to the license below, all our intellectual property rights are reserved.

License to use website

You may view, download and print pages or other content form the website, provided that:

  • You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
  • You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our written consent.

PRIVACY AND SECURITY POLICY

Please refer to our Privacy Policy found here – https://www.bamford.com/articles/privacy-policy

Please refer to our Cookie Policy found here - https://www.bamford.com/articles/cookies

 

OUR LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if we both know it might happen at the time we entered into the contract.

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability where it would be unlawful to do so which includes liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • For breach of your legal rights in relation to the products including the right to receive product which are as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us;and
  • Defective products under the consumer protection act 1987.
  • In booking a virtual class, you acknowledge that virtual classes may be physically strenuous, and you participate in them voluntarily, understanding that there is a risk of personal injury. You are in good physical condition to be able to participate in the chosen class and the suggested level. You agree that neither you nor your heirs, assigns or legal representatives will sue or make any other claim of any kind against the Bamford Wellness Spa, its teachers, or employees in respect of any loss or damage which you may suffer or incur or as a result of a attending a class, whether caused by negligence or otherwise, save only to the extent that liability in respect or such loss or damage may not be excluded or limited by law. You must inform us as soon as possible if: you suffer any new injury, illness or medical condition as a result of your class. You feel any pain or discomfort during a class. You feel any exercise included in the class is unsafe or uncomfortable for you.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Which laws apply to this contract and where you may bring legal proceedings. Please note that these terms are governed by english law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by english law. You can bring legal proceedings in respect of the products in the english courts. However, if you are a resident of northern ireland you may also bring proceedings in northern ireland, and if you are a resident of scotland, you may also bring proceedings in scotland. We will not file a copy of the contract between us.

Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note the european commission online dispute resolution platform.

 

GIFT WRAP

Our luxury gift wrap service is £10 a box including ribbon and charms.

Our Christmas Gift Wrap is £5 per bag.

Please email customerservice@bamford.co.uk or phone us on +44 (0) 1608 731713 to specify which product/s you would like included in the box.

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