In the event you would like to return, items must be returned within 30 days from the date that you received your order.

Click HERE to follow the link to our returns portal where you can arrange your return in a few simple steps.

• Clothing and accessories items must be returned in their original condition and packaging. Returns that are used, damaged or altered will not be accepted.
• Beauty items (bath, body, fragrance, hair and skincare) must be returned unused, unopened, and in the original packaging.
• You may choose to use third-party providers for your return, please note that we cannot accept liability or responsibility for returns sent through these services and the cost of return is your responsibility. If you wish to proceed with this option, please contact our customer service team.
• Please be aware that refunds may take up to 10 business days to appear in your account, as processing times vary between payment providers. Shipping costs will not be refunded unless the item is faulty or the order is cancelled.

We suggest that you consider our free DPD Returns Service with thousands of collection points across the UK, your parcel will be accepted and returned to us promptly via a secure, tracked service. Full details are within our returns portal.

UK orders can be returned to any of our Bamford stores. This can take up to 5-10 days to process.  

Earrings must be returned to us unworn with the box, protective packaging and tags included.

The costs of returning the items are your responsibility. Bamford will not be responsible or liable if any item you return is lost, misdirected or delivered late. As a result customer has to bear the risks of the shipping chosen, please retain proof of delivery confirmation. For international returns the customer should clearly mark the return package as "returned british goods" to avoid any duties.

For classes, workshops & treatment purchases please refer to our cancellation & refund policy within our Terms & Conditions.

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order.